1. Australian Privacy Principles

   • Paper Advocate Pty Ltd (“we”, “us”, or “our”) are committed to maintaining the privacy and confidentiality of personal information. We believe that the responsible use of personal information collected is critical to our business objectives and reputation.
   • We have elected to follow the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.
   • As part of our commitment to privacy, we have adopted this Privacy Policy which deals with the management of personal information.
   • By engaging with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
   • The contents of this Privacy Policy are subject to change from time to time. Any changes will be posted on our website with an updated effective date. This Privacy Policy is not intended to create a contract between us and any individual or entity that provides us with personal information.
   • For the purpose of this Privacy Policy:
     1. Personal information is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable:
        1. whether the information or opinion is true or not; and
        2. whether the information or opinion is recorded in material form or not.
     2. Sensitive Information is personal information which is given a greater level of protection under the Australian Privacy Principles, such as information about your health, criminal records, your religious beliefs or affiliations or political opinions. We only collect such information where we are permitted to do so under the Australian Privacy Principles and if such information is necessary to provide our services to you or where we are required to collect this information by law.

2. What Information We Collect

   • We may invite you to provide information about yourself so that we are able to provide our services to you. We do not collect information about you from other external sources.
   • The extent and type of personal information we receive from you depends on the information you provide to us through our website or software application. In order to generate a draft separation agreement, we generally need to collect the following:
     1. Names, date of birth, country of birth, citizenship, and cultural identification
     2. Postal addresses, email addresses, contact telephone numbers
     3. Real estate title particulars
     4. Children’s names and dates of birth
     5. Relationship details (cohabitation, marriage, separation, divorce)
     6. Occupation and income
     7. Details of assets, liabilities, superannuation
     8. Credit card details (for payment processing)
     9. Gender identification
     10. Information about family violence and safety concerns

• • Where it is lawful and reasonable to do so, you can remain anonymous or use a pseudonym if you wish, however it will reduce the type and quality of services we will be able to provide.

3. How We Use Your Information

   • We use the personal information which you provide to:
     1. Process user accounts
     2. Process your payment via our payment processor (eWay)
     3. Provide you with information about our services;
     4. Upload or download information from our website and software application
     5. Generate your draft separation agreement based on your answers
     6. Provide you with access to your document and the option to email it to yourself
     7. Allow you to save and continue your Q&A via a unique URL
     8. Communicate with you, including sending your document and any requested follow-up
     9. Gather feedback on our services or our website
     10. Improve our website and services through analytics
     11. Research and development activities
     12. Sharing testimonials or case studies (anonymised)
     13. Market our services by promotional and educational material and invitations (you may opt out at any time)
     14. Comply with any legal or regulatory obligations

4. How We Store and Protect Your Information

   • We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so.
   • We use industry-standard security measures to protect your information. Your data is stored securely on servers hosted by WPEngine on servers located in Asia/Pacific (Sydney, Australia) and through our integrated website plugins.
   • The personal information you provide to us will be retained for up to 90 days after your document is generated, or as long as necessary to fulfil the purposes for which the information was collected, or as required by law.
   • If you use the “save and continue” feature on the website, a unique URL is created and expires after 30 days. If you use this feature again, a new URL is generated with your updated answers and the 30 days re-starts.
   • Our personnel who have access to personal information have been trained to maintain the confidentiality of such information.
   • While we take reasonable steps to prevent unauthorised access or disclosure of your personal information, we cannot guarantee the security of any information transmitted to or from us over the internet. The transmission of information and exchange is carried out at your own risk.

5. Disclosure of Your Information

   • We do not share personal information with third parties except as set out below, or otherwise as necessary to provide our services, or as required by law or other legal processes, and we never sell your personal information.
   • We may disclose your personal information in the following circumstances to the following third parties:
     1. For the purpose of delivering/providing our product(s), our staff members, contractors and outsourced service providers who manage the services we provide to you;
     2. Information you enter when subscribing or making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.
     3. For the purpose of marketing to you directly, then third parties who may assist us. These third parties may be located outside of Australia and may store data outside of Australia;
     4. Third parties who collect and process data on our behalf, such as Google Analytics or other relevant service providers. These parties may also store data outside of Australia;
     5. If you fail to pay for a good/service that we have provided to you, then credit reporting agencies, courts, tribunals, and regulatory authorities;
     6. If required by law or in order to establish, exercise or protect our legal rights, then courts, tribunals, regulatory authorities, and law enforcement officers, our insurer(s), and legal advisor(s);
     7. If there is a change to our business, including the sale or transfer of assets, then to the potential third party purchaser, subject to them undertaking not to disclose your personal information and maintain confidentiality.
     8. By providing us with your personal information, you:
        1. Consent to the disclosure of your information outside of Australia in the ways and circumstances contemplated in this Privacy Policy.
        2. Acknowledge that, in such cases, we will take reasonable steps to ensure that overseas recipients handle your personal information to avoid breaching the APPs.

6. Access, Correction, and Deletion

   • You may request access to, correction of, or deletion of your personal information at any time by emailing us at support@paperadvocate.com.au. We will respond to your request as soon as possible.We reserve our rights to charge a fee for responding to such requests.

7. Cookies

• • “Cookies” (small text files placed on your computer when you first visit our website) may be used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.
  • Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download content, much of the information we do collect via cookies is statistical only (for example the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our site more useful and attractive to users.

8. Marketing Communications

   • We may send you marketing or follow-up emails. You can opt out of these communications at any time by following the unsubscribe instructions in the email or contacting us at support@paperadvocate.com.au.

9. Children’s Privacy

   • Our website is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children.

10. Further Information

• • We recognise our responsibility for protecting the privacy of your personal information. If you have a complaint or objection about our administration of your personal information, please contact us at support@paperadvocate.com.au. You may also use this address to communicate any questions or comments you may have regarding compliance with our Privacy Policy.
  • If you are not satisfied with how we handled your complaint, you can lodge a complaint with us or with the Office of the Australian Information Commissioner at:

Telephone 1300 363 992

Post GPO Box 5218 Sydney NSW 2001

Facsimile +61 2 9284 9666

Email enquiries@oaic.gov.au

Website www.oaic.gov.au